Returns
Returns & Exchanges Policy
Refunds:
We do not offer refunds for returned items at this time, so please choose carefully before purchasing.
Sale Items:
All sale items are final. No returns or exchanges are accepted.
Exchanges & Store Credit:
If you'd like to exchange an item or receive store credit due to a change of mind, size, or design preference, we offer store credit for unworn swimwear, clothing, and accessories, provided the following conditions are met:
- Items are unused, unwashed, and in their original packaging, including swing tags and eco cotton bag.
- You include your order number for return/exchange.
- Items are returned within 2 weeks of delivery.
Returns that do not meet these requirements may be refused.
Return Shipping:
Customers are responsible for return shipping costs. Original shipping charges are non-refundable, and we do not cover return shipping fees.
Return Address:
To return items, please send them to the address below, including your order number and full name inside the package:
Nara Swim Returns
PO BOX 3268
Marrickville Metro NSW 2204
For your protection, we recommend using a trackable postal service. We are not responsible for lost or damaged return parcels.
If you need assistance, please email us at hello@naraswim.co
Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us immediately at hello@naraswim.co We may request photographic evidence or additional details. If the item is deemed faulty, we will cover the return shipping costs and issue a full refund (including original shipping fees).
Order Cancellations
Please double-check your order details (including delivery address) before submitting. We have a strict no cancellation policy. This applies to all orders, including pre-orders.